The replies are drafted before anyone is at a desk
Overnight, Mail reads what came in, works out which emails need an answer and drafts each one in our voice, using the history with that person. In Gmail every email looks the same. Here the ones that matter are at the top with a draft attached, and nothing goes out until someone presses send.
Yes, we can start before the peak. A four-week pilot on one yard would finish in the first week of December.
Thursday at 10 works for us.